By AccFin Outsourcing Team
According to Gartner, nearly 55% of ERP implementations fail to deliver expected ROI within the first 12 months—not because the system isn’t powerful, but because organizations underestimate the importance of post-implementation support.
Too often, businesses treat “go-live” as the finish line. But in reality, it’s just the starting point of the real journey—where day-to-day adoption, reporting refinement, and continuous optimization decide whether Sage Intacct delivers true value.
Why Problems Begin After Go-Live
Finance leaders we’ve spoken to report common issues:
- Users hesitate: even trained staff forget workflows when faced with real-life deadlines.
- Dashboards go stale: KPIs shift but reports stay the same.
- Integrations drift: API keys expire, new apps are introduced, and processes break silently.
- Scaling pains: new entities or compliance requirements push the system beyond its initial setup.
The result? CFOs spend more time firefighting system challenges than analyzing performance.
Data That Proves the Case
- 40–50% of ERP project costs are spent post-implementation (source: Panorama Consulting).
- Companies with structured support see adoption rates up to 60% higher than those without.
- Firms that regularly refresh reporting templates achieve 2× faster month-end closes compared to those relying only on initial setups.
Clearly, support isn’t an optional add-on—it’s a multiplier of ROI.
Reporting & Dashboards: Where the ROI Lives
Take dashboards as an example. In our recent blog on custom reporting, we discussed how tailored dashboards turn finance teams into strategic advisors.
But here’s the catch: dashboards built at go-live quickly lose relevance. Business priorities change—new KPIs emerge, markets shift, and entities expand. Without support, your dashboards risk becoming outdated PowerPoints instead of real-time strategic tools.
Integration Drift: The Silent ROI Killer
Another overlooked area is integrations. At go-live, everything works perfectly. Six months later:
- CRM field mappings are out of sync.
- Payroll data doesn’t reconcile with the GL.
- A new e-commerce app isn’t feeding sales data into Intacct.
By the time these issues surface in reports, they’ve already caused delays, errors, and frustrated teams. Structured support prevents this drift through regular monitoring and proactive fixes.
The Human Side of Support
It’s not just about systems. Adoption is human:
- A non-profit we supported reduced audit prep by 60% after we re-trained staff on dimension-based reporting.
- A healthcare group added a new entity and closed its first books in just 4 days—thanks to guided post-go-live mapping.
- An investment client improved margin analysis when our support team redesigned KPIs for real-time dashboards.
These are not one-time “projects.” They’re outcomes of consistent support.
Why AccFin Takes Post-Implementation Seriously
At AccFin Outsourcing, we’ve built a structured support model:
- Dedicated consultants for continuous assistance.
- Quarterly health checks to optimize reports, roles, and integrations.
- Training loops (refreshers, office hours, documentation).
- Evolution-focused delivery—adapting systems as businesses grow.
Our philosophy is simple: go-live is the beginning, not the end.
Final Word
ERP systems succeed not when they launch, but when they evolve with the business. Sage Intacct’s power lies in its adaptability—but without post-implementation support, that power remains untapped.
As we put it often: “An ERP without support is like a car without maintenance—it will run, but not for long, and never at its full potential.”
📩 To discuss how structured support can improve your Sage Intacct ROI, connect with us at info@accfinoutsourcing.com.