Introduction
Sage Intacct implementation is just the beginning. The real challenge—and opportunity—lies in how well your organization adapts, scales, and leverages the ERP system post-go-live. Many Sage Intacct partners wrap up after deployment, but AccFin Outsourcing believes in long-term transformation.
Our post-go-live support framework ensures your finance teams are not just operational but optimized. Whether it’s training, system audits, integrations, or on-demand troubleshooting, we help clients continuously evolve their ERP environment.
Why Post-Go-Live Is a Make-or-Break Phase
Even the best implementation can fall short if users:
- Don’t adopt the system fully
- Struggle with custom workflows
- Encounter bugs or slow reporting
- Lack access to enhancement support
AccFin acts as an extended ERP support team, ensuring these issues are proactively addressed.
AccFin’s Post-Go-Live Support Offerings
- Hypercare Phase (First 60 Days)
- Dedicated consultant for real-time issue resolution
- Daily check-ins + weekly reporting
- Ticketing system for quick resolution
- Training & Change Management
- Hands-on training for finance, operations & leadership
- Customized user manuals + SOP documentation
- Refresher sessions every quarter
- Audit & Optimization Cycles
- Monthly usage reports and data error tracking
- Optimization plans for slow modules or manual tasks
- Cost vs. performance dashboards
- On-Demand Development
- Add fields, automation, reports, and integrations as you grow
- Sandbox testing + user feedback loop before going live
- Compliance & Security Checks
- Role-based access audits
- Journal entry workflow validations
- Regulatory updates & patch management
Client Story: North American Healthcare Group
A multi-entity healthcare company in the U.S. experienced post-go-live burnout due to inconsistent training and delayed reporting. AccFin stepped in to:
- Rebuild dashboards
- Train 20+ staff
- Automate journal imports from 4 entities
Result: 95% user adoption, faster close cycles, and successful year-end audits.
The Outcome of Strategic Support
🔒 Higher system reliability
📈 User confidence & productivity
🕒 30–40% faster task completion
💬 Dedicated support desk with 1:1 SLA
Ready to go beyond ERP implementation?
Let’s build your ERP growth roadmap—not just your ERP.
